Shipping Policy
At Jolz Eco, we’re committed to delivering your eco-friendly cosmetics with care, efficiency, and a focus on sustainability. Our shipping process is designed to ensure your orders arrive safely while minimizing our environmental impact. Below are the details of our shipping policies to help you shop with confidence.
Shipping Destinations
We ship to the United States, European Union, and select international destinations. A full list of available countries is available on our shipping page at [jolzeco.com/shipping]. If your country is not listed, email hello@jolzeco.com to inquire about custom shipping options.
Shipping Costs
Shipping costs are calculated at checkout based on your order’s weight, destination, and selected shipping method. Our rates start at:
• US: $5 for standard shipping
• EU: €6 for standard shipping
• International: Varies by destination (viewable at checkout)
Free shipping may be available on orders above a promotional threshold (e.g., $50 or €50), as noted during checkout or on [jolzeco.com]. All rates are transparent and displayed before you complete your purchase.
Shipping Times
We process orders within 1-2 business days (Monday–Friday, excluding holidays). Once your order ships, you’ll receive a confirmation email with a tracking link. Estimated delivery times are:
• US:
• Standard: 3-7 business days
• Express: 1-3 business days
• EU:
• Standard: 5-10 business days
• Express: 2-4 business days
• International: 10-20 business days, depending on the destination
Delivery times exclude processing and may vary due to customs clearance for international orders or unforeseen carrier delays. We strive to meet these estimates but cannot guarantee exact delivery dates.
Eco-Friendly Packaging
Sustainability is at the heart of Jolz Eco. All orders are shipped using 100% recyclable or biodegradable packaging, including recycled paper, plant-based mailers, and minimal plastic-free materials. We partner with carriers who prioritize low-carbon delivery options to reduce our environmental footprint.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. Use this to monitor your package’s progress on our website at [jolzeco.com/track] or through the carrier’s portal. If you don’t receive a tracking email within 3 business days of your order, contact hello@jolzeco.com with your order number.
Damaged, Lost, or Incorrect Orders
We take every precaution to ensure your cosmetics arrive in perfect condition. If your order is damaged, lost, or incorrect, please follow these steps:
• Damaged or Incorrect Items: Email hello@jolzeco.com within 7 days of delivery with your order number, a description of the issue, and photos of the product and packaging. We’ll arrange a replacement or refund, subject to our return policy (unopened, unused items only due to hygiene regulations).
• Lost Orders: If your order hasn’t arrived within the estimated delivery window, email hello@jolzeco.com with your order number. We’ll investigate with the carrier and provide a resolution, which may include a replacement or refund.
Address Changes
If you need to update your shipping address before your order ships, email hello@jolzeco.com immediately with your order number and the corrected address. We’ll do our best to make the change, but updates cannot be guaranteed once the order is processed or shipped.
Customs and Duties
For international orders, customs fees, duties, or taxes may apply, depending on your country’s regulations. These are the responsibility of the customer and are not included in our shipping costs. Contact hello@jolzeco.com for assistance if you encounter unexpected fees, and we’ll help clarify the process.
Contact Us
Have questions about your shipment? Our team is here to help. Email us at hello@jolzeco.com, and we’ll respond within 1-2 business days. Please include your order number for faster assistance.
